Hello and Welcome to the World of Phone Service

Hello! Did you know the word "hello" was not invented until people needed a greeting to use when they picked up the phone? That's one of many fun facts we're happy to share with you about phones and phone service. In fact, let's focus on phone service for another hot second. Phones get a lot of attention, but it's phone service that actually enables them to do all the things they do for us. We can search the internet, get directions, and chat with a friend, all thanks to phone service. Keep reading, and we promise you will learn more fun facts about phones and phone service. Remember, it all started with a "hello."

How an Answering Service Can Help Your Small Business Grow


When running a small business or startup, you may be limited by the number of people you can hire. Using a telephone answering service to field incoming calls and provide customers with information can be a great help, and some services can provide some virtual assistance as well. 

Daytime Calls

If you need some help answering the calls coming into your business during the day, hiring an answering service that can answer and redirect calls during business hours can significantly benefit your business. Often, small companies or new startups are busy with the day-to-day tasks of building the business, and the phones can get neglected. 

The answering service can take the calls coming in, record messages for you, or redirect the call to your phone if it is something you need to handle directly. If the matter is not pressing, the service will take a message for you and forward it so that you can follow it up later.

Since many of these services are offsite, you may want to elect to have messages forwarded to your email so you can pull up the details anytime and determine how important the message is. In some cases, you can authorize specific information to be given out by the answering service to clients or potential clients to try and help resolve issues or answer basic questions.

Overnight Calls

Many times people will call your business during the hours that they work, and if they are in another part of the world, they could be calling when you are not there. Using an answering service to answer those after-hours calls can be highly beneficial, and it makes the company seem larger to potential clients. 

If the call is critical, the answering service can call and let you know so that you can deal with the call right away, or they can take a message and let you know when is a good time to call the client based on information they get from them. 

Virtual Assistance

Some telephone answering services offer more than just someone to answer the phones. Some services also handle emails, general office work that you may need help with, and anything a virtual assistant would do for you. 

The person dealing with your business will need training specific to your business requirements, and often the answering service will work with you to create a script for answer calls and guidelines for the remaining work. The cost of these services depends on the number of calls they are answering and the additional work you have them doing. Over time the costs will increase as the business grows and becomes busier, so it is essential to plan for that. 

To learn more, contact a provider such as AnSer.


11 February 2022