Hello! Did you know the word "hello" was not invented until people needed a greeting to use when they picked up the phone? That's one of many fun facts we're happy to share with you about phones and phone service. In fact, let's focus on phone service for another hot second. Phones get a lot of attention, but it's phone service that actually enables them to do all the things they do for us. We can search the internet, get directions, and chat with a friend, all thanks to phone service. Keep reading, and we promise you will learn more fun facts about phones and phone service. Remember, it all started with a "hello."
As a business owner, you want to make sure your money is working for you. One way to to do this is employing an answering service with all the right features to help your business provide the best possible service to your customers.
#1: 24/7 Live Answering
First, an answering service can provide you with 24/7 live answering services. That means that no matter when someone calls your business, day or night; a live person will answer the phone and talk to them. That means no customer calls will go to an answering machine.
Each customer that calls will get personalized service, which will help you serve more customers. You can serve your customers better while giving your regular employees a break, as there will always be someone to answer the phone.
#2: Instant Message Delivery
Second, the right answering service will be able to provide you with instant message delivery. That means you will get the messages as they are taken, not hours later. If someone calls your business at 1:35, you will get a message about the phone call as soon as it wraps up, not hours later.
This will allow you to follow up on any calls requiring a follow-up and ensure your customers get the best possible service. With instant message delivery, you will not miss out on any important calls requiring an immediate follow-up.
#3: Appointment Booking
You can hook up your appointment books and share them with your answering service. This will allow your answering service to not just take messages for you but also help you with your business.
They can set appointments for you, keeping you busy while taking away the busy work associated with gathering all the information necessary for setting up an appointment. Additionally, an answering service can make appointment reminder calls to ensure that people show up for their appointments.
#4: Block Unwanted Callers
An answering service can answer all the calls that come through your business line. They can note any phone numbers that are robocalls or spam, and they can block those numbers for you so that unwanted calls are not continually taking up your time. Over time, with an answering service, you can filter out and block the majority of spam calls, ensuring your business line is actually for business.
An answering service can allow your business to answer all incoming calls, 24/7, at an affordable price. They can help ensure your company gets all relevant messages instantly, block unwanted calls, and assist with appointment booking, which can all help to smooth your business operations.
Share13 January 2021
